Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: S/NVQ Level 2 Customer Service
Publisher: Pearson Education
Publication Date: 2003
Language: English
ISBN 10: 0435451693
ISBN 13: 9780435451691
Binding: Soft cover
Condition: Good
Weight: 1.609 pounds

About this title

Synopsis

Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. *Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. *'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

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