How to Say It At Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets

A wide-ranging primer on the art of persuasive communication at work features a complete vocabulary of words and body language tailored to common work situations, from getting a job to dealing with supervisors, illustrated with sample scripts. Original. 20,000 first printing.

Griffin is a communications consultant whose aim is to provide a contemporary guide to persuasion in business. He addresses the art and science of "putting yourself across," which is a critical necessity in business today. In part one he lays the foundation for effective communication, using self-tests that can evaluate communication skills. He also offers advice on building a vocabulary of business words and phrases to be used or to be avoided. Part two covers a wide range of communication challenges, including guidance for interviews and conversations with everyone from the boss, colleagues, and subordinates, to clients, vendors, suppliers, and investors. With his emphasis on verbal as well as nonverbal (body) language and his tips on meeting a wide variety of difficult situations in the workplace, the author provides important guidelines for getting what needs or wants in business. Communication skills or lack of them can make or break a career, and the author's self-tests are a valuable feature of the book. Mary Whaley