Science of Ecosystem-based Management: Narragansett Bay in the 21st Century (Springer Series on Environmental Management)

Success at work isn't just about working harder. It means thinking and working smarter. The Self-Development for Success series helps you quickly improve basic but crucial professional skills--and ensure your ongoing career success.

These brief, visually attractive, interactive books let you assess your current strengths, target weak areas, and build your knowledge and skills. You get an entire skills-training workshop--complete with charts, checklists, exercises, and questionnaires.

With Telephone Techniques, you'll learn how to: * Get your message through to people the first time around * Deal with aggression and handle complaints * Practice the art of influencing people via the telephone * Tame the telephone--you CAN control it! * Improve your telephone techniques and boost your business.

Other titles in the series: Effective Communication Effective Delegation Effective Interviews Perfect Presentations Selection Interviewing Stress Management Time Management

Lin Walker is a training and development consultant and specialist in the fields of personal and interpersonal communication, encompassing telephone techniques and customer service. She has worked with many major organizations training their staff on using the telephone as a way to promote business and profitability.