Let the Seller Beware!: The Complete Consumer Guide to Getting Your Money's Worth

Portnoy, J. Elias; Stern, Chris

ISBN 10: 0020360479 / ISBN 13: 9780020360476

Published by Collier Books, 1991

About this Item

Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Seller Inventory # ZEV.0020360479.G

Bibliographic Details

• Title: Let the Seller Beware!: The Complete Consumer Guide to Getting Your Money's Worth
• Publisher: Collier Books
• Publication Date: 1991
• Language: English
• ISBN 10: 0020360479
• ISBN 13: 9780020360476
• Binding: Soft cover
• Condition: good

About this title

Synopsis

Explains how to demand complete customer service from airlines, hotels, public utilities, car rental agencies, insurance agents, or other businesses, and includes suggestions for telephone calls and letters of complaint

Reviews

Many who have experienced the frustration of a faulty appliance, a utility overcharge, or a perpetually malfunctioning car have concluded that you can't fight the system. Not so, says Portnoy, head of a New York City marketing firm, who offers strategies proven effective from his own experience for coping with red tape and indifference. Abuse and threats will get you nowhere, he advises irate consumers, but a cool businesslike approach can crack the toughest barriers: calm down, gather all the pertinent facts, and go right to the top. To assist in the execution of this strategy, he provides forms to use, sample letters, and suggested telephone tactics. Recommended.
- Susan B. Hagloch, Tuscarawas Cty. P.L., New Philadelphia, Ohio
Copyright 1990 Reed Business Information, Inc.