Title: The Service Consultant: Principles of Service Management and Ownership
Publisher: Cengage Learning
Publication Date: 2013
Language: English
ISBN 10: 1133612350
ISBN 13: 9781133612353
Binding: Hardcover
Edition: 2nd Edition
Condition: Very Good
Dust Jacket Condition: No Jacket
Weight: 1.88 pounds

About this title

Synopsis

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

About the Authors

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

"About this title" may belong to another edition of this title.

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