Title: The Service Consultant: Principles of Service Management and Ownership
Publisher: Delmar Publishers Inc
Publication Date: 2020
Language: English
ISBN 10: 0357671260
ISBN 13: 9780357671269
Binding: Paperback
Edition: 2nd Edition
Condition: new

About this title

Synopsis

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

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