Service in the Field; The World of Front-Line Public Servants (Publisher series: Canadian Public Administration.)

The most important people in government are not the prime minister, premiers, and senior bureaucrats but the people who work in government field offices across the country, providing service to Canadians. The first book to focus exclusively on the role of field-level public servants in Canada, Service in the Field examines the work they do and the relationship between field and head offices.

As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrative reforms developed in the last few years. They highlight field officers' perceptions of the problems in the system and suggest ways to improve field office-head office relations and the operation of field offices generally.

The authors' analysis is based on more than two hundred interviews with federal and provincial civil servants in all ten provinces, in the smallest hamlets and largest cities across Canada. Using extensive quotations from these interviews, the authors allow public servants to tell their own stories and, in so doing, provide examples of the application of systematic qualitative research to Canadian political science.

With its accessible style and emphasis on personal experience, Service in the Field will be of interest to students and scholars of public administration, political science, organization theory, and related disciplines in addition to people in government in both field and head offices.

ISSN 0384-854X

Series editors: Peter Aucoin and Vincent Lemieux

This series is co-published by the Institute of Public Administration of Canada as part of its commitment to encourage research on contemporary issues in Canadian public administration, public sector management, and public policy. The Institute also seeks to foster wider knowledge and understanding among practitioners, academics, and the general public.