Title: Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing (Jossey Bass Business & Management Series)
Publisher: Jossey-Bass
Publication Date: 1990
Language: English
ISBN 10: 1555422225
ISBN 13: 9781555422226
Binding: Hardcover
Condition: New

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Synopsis

A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.

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A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.

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