IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates

Gannon, Tony, Mear, Nigel

ISBN 10: 1780171145 / ISBN 13: 9781780171142

Published by BCS, 2012

About this Item

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Seller Inventory # ERICA75817801711455

Bibliographic Details

• Title: IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates
• Publisher: BCS
• Publication Date: 2012
• Language: English
• ISBN 10: 1780171145
• ISBN 13: 9781780171142
• Binding: Paperback
• Edition: 2nd Edition
• Condition: Like New
• Book Type: book

About this title

Synopsis

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

About the Author

Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.