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Bibliographic Details

Title: Service Management : An Integrated Approach
Publisher: Pearson Education, Limited
Publication Date: 2013
Language: English
ISBN 10: 027373203X
ISBN 13: 9780273732037
Binding: Soft cover
Edition: 3rd Edition
Condition: Good
Weight: 1.764 pounds

About this title

Synopsis

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy.Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.Services Management third edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students

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