Service Management: Operations, Strategy, Information Technology (Int'l Ed)

Fitzsimmons, James, Fitzsimmons, Mona, Bordoloi, Sanjeev

ISBN 10: 1259010651 / ISBN 13: 9781259010651

Published by McGraw-Hill Education / Asia, 2013

About this Item

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Seller Inventory # 00040084204

Bibliographic Details

• Title: Service Management: Operations, Strategy, Information Technology (Int'l Ed)
• Publisher: McGraw-Hill Education / Asia
• Publication Date: 2013
• Language: English
• ISBN 10: 1259010651
• ISBN 13: 9781259010651
• Binding: Soft cover
• Condition: Good

About this title

Synopsis

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.