Title: Service Management: Operations, Strategy, and Information Technology: Operations, Strategy, Information Technology
Publisher: Mcgraw Hill Higher Education
Publication Date: 1997
Language: English
ISBN 10: 0070217602
ISBN 13: 9780070217607
Binding: Gebundene Ausgabe
Edition: 2nd Edition
Condition: Gebraucht
Weight: 1043 grams

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This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.

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