Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)

James A. Fitzsimmons; Mona J. Fitzsimmons; Sanjeev Bordoloi

ISBN 10: 1259173089 / ISBN 13: 9781259173080

Published by McGraw-Hill/Irwin, 2014

About this Item

Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.

Seller Inventory # OTV.1259173089.VG

Bibliographic Details

• Title: Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
• Publisher: McGraw-Hill/Irwin
• Publication Date: 2014
• Language: English
• ISBN 10: 1259173089
• ISBN 13: 9781259173080
• Binding: Soft cover
• Condition: very_good

About this title

Synopsis

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.