Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package

Fitzsimmons, James A; Fitzsimmons, Mona J

ISBN 10: 0072424192 / ISBN 13: 9780072424195

Published by McGraw-Hill/Irwin (edition 3), 2000

About this Item

It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 0072424192-11-1

Bibliographic Details

• Title: Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
• Publisher: McGraw-Hill/Irwin (edition 3)
• Publication Date: 2000
• Language: English
• ISBN 10: 0072424192
• ISBN 13: 9780072424195
• Binding: Hardcover
• Edition: 3.
• Condition: Very Good

About this title

Synopsis

Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.