Title: Service Management: Operations, Strategy, and Information Technology
Publisher: Mcgraw-Hill College
Publication Date: 1997
Language: English
ISBN 10: 0070217602
ISBN 13: 9780070217607
Binding: Hardcover
Edition: 2nd Edition
Condition: Fine
Dimensions: 19.05 centimeters width by 24.13 centimeters height by 3.18 centimeters depth
Weight: 975 grams

About this title

Synopsis

This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.

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