Service Management Principles for Hospitality and Tourism
Language: English
Published by Kendall Hunt Publishing, 2015
- Softcover
- Used
Seller: HPB-Red, Dallas, TX, U.S.A.HPB-Red
AbeBooks seller since March 11, 2019
Condition: Used - Fair
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- Title
- Service Management Principles for Hospitality and Tourism
- Author
- David Solnet,Jay Kandampully
- Publisher
- Kendall Hunt Publishing
- Publication year
- 2015
- Condition
- Acceptable
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1465269606
- ISBN 13
- 9781465269607
- Edition
- 2nd Edition
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology was developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that the content of this book remains current and includes references and examples about how service organizations can capitalize on, or are impacted by, ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities, and many others.
This edition offers a significant uplift in the way technology impacts all of the service management principles in the book, with countless new examples, links, and cases.
"Synopsis" may belong to another edition of this title.
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