Service Management w/ Student CD-Rom

Fitzsimmons,James A./Fitzsimmons,Mona J.

ISBN 10: 0072868201 / ISBN 13: 9780072868203

Published by Irwin/McGraw-Hill 2003/03/31 00:00:00.000, 2003

About this Item

Fitzsimmons,James A./Fitzsimmons,Mona J. Service Management No DJ. Includes CD that looks new. Pictorial board in good condition. Edge & corner wear. Binding tight. Pages clean & tight. All U.S. orders shipped with tracking number & e-mail confirmation. All Orders Shipped With Tracking And Delivery Confirmation Numbers.

Seller Inventory # 277618

Bibliographic Details

• Title: Service Management w/ Student CD-Rom
• Publisher: Irwin/McGraw-Hill 2003/03/31 00:00:00.000
• Publication Date: 2003
• Language: English
• ISBN 10: 0072868201
• ISBN 13: 9780072868203
• Binding: Hardcover
• Edition: 4th Edition
• Condition: Good
• Seller catalogs:
  • Business Hard Cover

About this title

Synopsis

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.