5S for Service Organizations and Offices: A Lean Look at Improvements

Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights. The principles can be applied to offices, education institutes, hospitals, as well as manufacturing companies who wish to adopt 5S to its full potential. This book is based on the author's experience in catalyzing an enterprise-wide 5S implementation in India's largest private sector bank, spread across more than 700 locations not only in India but also in places such as Canada, Singapore, Dubai, and London. This change initiative touched more than 15,000 people and had the involvement of employees across all levels of the organization.

Debashis Sarkar is currently Deputy General Manager - Organizational Excellence Group, at ICICI Bank in Mumbai, India. A key resource on improvements for ICICI group, he has been instrumental in putting together the quality roadmap for the bank and has catalyzed major change initiatives such as the enterprise-wide deployment of Lean (5S) and Business Process Management. An emerging thought leader in the domain of quality in India and South Asia, Debashis has written extensively on topics related to improvements and is behind "Choose to Close Approach to Lean Improvements." Sarkar has previously authored Lessons in Six Sigma: 72 Must Know Truths for Managers (Response - Sage, 2004) and Quality in Business: 76 Mantras for Managers (Response - Sage, 2003).