Simplified Process Improvement: The art of process improvement decoded into 5 simple steps

With social media at the fingertips of billions, a bad customer experience can be disastrous and a great customer experience can boost your business to new levels. With competition so fierce, getting your product or service faster, cheaper and better has never meant so much. Simplified Process Improvement provides you with proven tools in layman terms to help you and your business deliver the results it deserves. Six Sigma, Lean, Lean Six Sigma, TQM, Quality Improvement, & other methodologies are all combined and decoded here in a manner that is so simple that you would not even know you are doing it! All of the fancy process improvement lingo has been thrown out the window, so that anyone can pick up this book today and begin making improvements tomorrow! In addition, Perez provides you with inspiring real-world case studies where you can see his approach in action step-by-step. The 5 simple steps come to life as Perez walks you through aggregating the facts, defining and creating your approach and methodology, getting leadership support and buy-in, executing the plan and continuously communicating with your stakeholders. Perez runs operational leadership website www.howtorunoperations.com and is currently Chief Customer Officer with Tricolor Holdings. In 2023, Eduardo was named Top 10 Chief Customer Officer of 2023. Perez has over 20 years of process improvement leadership experience with an impressive track record. Simplified Process Improvement provides you with these insights and more!

Eduardo Perez is an operations and process improvement leader with over 15 years of operational and corporate experience. Eduardo is an expert in leadership and process improvement practices and has won several awards for his business turnaround achievements. Eduardo has saved the companies he has worked for millions of dollars, helping them significantly reduce errors and improve their cycle times, improving the customer experience. He has held various leadership positions across the manufacturing, technology, and financial services industries. He is certified as a Six Sigma Black Belt (CSSBB), Lean Practitioner, Project Management Professional (PMP), and Certified Quality Engineer (CQE). In 2016, Eduardo was awarded the 40 Under 40 Young Hispanic Corporate Achievers (YHCA) Award.