Supervisor's Script Book.

Dreyfack, Raymond

ISBN 10: 0134601149 / ISBN 13: 9780134601144

Published by Prentice Hall. 1996., 1996

About this Item

ISBN 0-13-460114-9. Hardback. No dustjacket. Second Printing. Tight sound unmarked copy in Very Good condition with small tear to bottom edge of spine and minor edge wear. Seller Inventory # 117158

Bibliographic Details

Title: Supervisor's Script Book.

Publisher: Prentice Hall. 1996.

Publication Date: 1996

Binding: Hardcover

About this title

Synopsis:

Even the best managers sometimes find themselves at a loss for words when confronted with difficult bosses, problem employees, unhappy customers, or sensitive issues. Supervisor's Script Book gives you actual word-for-word responses you can use to successfully mediate conflicts, gain support for your initiatives, and stop potentially destructive situations before they undermine your authority and chances for career advancement.
The 176 scripts in this unique management tool will help you quickly and efficiently solve virtually every problem you could face on the job, counter all the responses you're likely to hear, and promote a work atmosphere of mutual respect, cooperation, and enhanced productivity.