Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations, 2nd

Plunkett, Warren R.

ISBN 10: 0538863110 / ISBN 13: 9780538863117

Published by South-Western, Cincinnati, OH, 1997

About this Item

Study Guide. Minimal marking. Quantity Available: 1. ISBN: 0538863110. ISBN/EAN: 9780538863117. Pictures of this item not already displayed here available upon request. Inventory No: 1560723605.

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Bibliographic Details

• Title: Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations, 2nd
• Publisher: South-Western, Cincinnati, OH
• Publication Date: 1997
• Language: English
• ISBN 10: 0538863110
• ISBN 13: 9780538863117
• Binding: Softcover
• Edition: 2nd Edition.
• Condition: Good

About this title

Synopsis

The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a Rcustomer firstS theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.

About the Author

Warren Plunkett is a retired professor of management and Chairman of the Business Department at Wright College, City Colleges of Chicago. He holds a B.B.A. from Notre Dame University and an M.B.A. from Roosevelt University. Since graduating from Notre Dame, Warren has been a high school teacher, a systems analyst, a member of the U.S. Army Reserve, a management consultant, a college professor for 30 years at Wright College, and most recently an entrepreneur. Warren has authored several textbooks, including Supervision: The Direction of People at Work, Business, The Consumer in America, and Management: Meeting and Exceeding Customer Expectations. Warren has made numerous presentations to industry, and has served on numerous committees and led various workshops.