Title: Total Quality: An Executive's Guide for the 1990's (IRWIN/APICS SERIES IN PRODUCTION MANAGEMENT)
Publisher: Irwin Professional Pub
Publication Date: 1989
Language: English
ISBN 10: 1556231881
ISBN 13: 9781556231889
Binding: Hardcover
Condition: like_new

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Synopsis

This ground-breaking book explains not only what you must know, but what you must do to implement the new quality model for success in the 1990s. A valuable hands-on reference with contributions from 15 members of Ernst & Young's Quality Improvement Consulting Group, Total Quality shows how to develop leadership commitment, orchestrate change on every level, measure and reward performances, and more.

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