The text has some highlighting, the outer page edges have a name on them. The cover has tiny corner scuffs. Quantity Available: 1. ISBN: 0471108049. ISBN/EAN: 9780471108047. Pictures of this item not already displayed here available upon request. Inventory No: 1560758952.

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Bibliographic Details

Title: Total Quality Management: A Cross Functional Perspective
Publisher: John Wiley & Sons, Inc., Hoboken, NJ
Publication Date: 1996
Language: English
ISBN 10: 0471108049
ISBN 13: 9780471108047
Binding: Hardcover
Condition: Very Good

About this title

Synopsis

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

About the Author

Ashok Rao
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger

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