Total Quality Management: A Cross Functional Perspective

Rao, Ashok; Carr, Lawrence P.; Dambolena, Ismael; Kopp, Robert J.; Martin, John; Rafii, Farshad; Schlesinger, Phyllis Fineman

ISBN 10: 0471108049 / ISBN 13: 9780471108047

Published by Wiley, 1996

About this Item

Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships USPS Media Mail.

Seller Inventory # OTV.0471108049.VG

Bibliographic Details

• Title: Total Quality Management: A Cross Functional Perspective
• Publisher: Wiley
• Publication Date: 1996
• Language: English
• ISBN 10: 0471108049
• ISBN 13: 9780471108047
• Binding: Soft cover
• Condition: very_good

About this title

Synopsis

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

About the Author

Ashok Rao
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger