Total Quality Management: A Cross Functional Perspective

Rao, Ashok; Carr, Lawrence P.; Dambolena, Ismael; Kopp, Robert J.; Martin, John; Rafii, Farshad; Schlesinger, Phyllis Fineman

ISBN 10: 0471108049 / ISBN 13: 9780471108047

Published by Wiley (edition 1), 1996

About this Item

It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 0471108049-11-1

Bibliographic Details

• Title: Total Quality Management: A Cross Functional Perspective
• Publisher: Wiley (edition 1)
• Publication Date: 1996
• Language: English
• ISBN 10: 0471108049
• ISBN 13: 9780471108047
• Binding: Paperback
• Edition: 1.
• Condition: Very Good

About this title

Synopsis

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

About the Author

Ashok Rao
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger