Total Quality Management: An Introductory Text

Paul James

ISBN 10: 0132071193 / ISBN 13: 9780132071192

Published by Prentice Hall, 1996

About this Item

Seller Inventory # U9780132071192

Bibliographic Details

• Title: Total Quality Management: An Introductory Text
• Publisher: Prentice Hall
• Publication Date: 1996
• Language: English
• ISBN 10: 0132071193
• ISBN 13: 9780132071192
• Binding: Soft cover
• Edition: 1771577408.
• Condition: Very Good
• Dust Jacket Condition: 19349335
• Signed: 2/20/2026 8:50:08 AM
• Seller catalogs:
  • 1
  • U
  • 9780132071192

About this title

Synopsis

A textbook for courses in TQM, quality assurance, and quality management, covering both service and manufacturing sectors. Explains the development of general management theory and TQM, and details the five functions of TQM in organizations, looking at planning, organizing, leading, staffing, and controlling. Learning features include cases with problems, and chapter objectives, questions, and summaries, plus a glossary. For business students and professionals. Annotation c. by Book News, Inc., Portland, Or.

About the Author

Paul James is a senior lecturer at the International School of Economics, Rotterdam, The Netherlands.