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Bibliographic Details

Title: Total Quality Management: An Introductory Text
Publisher: - -
Publication Date: 1996
Language: English
ISBN 10: 0132071193
ISBN 13: 9780132071192
Binding: Paperback
Condition: Very Good

About this title

Synopsis

A textbook for courses in TQM, quality assurance, and quality management, covering both service and manufacturing sectors. Explains the development of general management theory and TQM, and details the five functions of TQM in organizations, looking at planning, organizing, leading, staffing, and controlling. Learning features include cases with problems, and chapter objectives, questions, and summaries, plus a glossary. For business students and professionals. Annotation c. by Book News, Inc., Portland, Or.

About the Author

Paul James is a senior lecturer at the International School of Economics, Rotterdam, The Netherlands.

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WRAP Ltd
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