Total Quality Management : Stress and Human Performance

Contents Preface 1 Management of stress in organisations 2 Total quality management techniques 3 TQM for managing stress 4 Impact of stress on TQM 5 Case studies Appendices Bibliography Index Organizational stress has become a crucial challenge for contemporary business undertakings There is adequate empirical evidence which indicates a strong correlation between organizational stress and total quality management TQMTQM programmes had their origins in the US companies in the 1980s in response to the competitive onslaught of Japanese companies in the automobile and electronics industries Companies in many other industries quickly followed suit as did the consulting firms to help companies adopt TQM TQM is viewed as the continuous improvement of work processes to enhance an organizations ability to deliver high quality productsservices in a cost effective manner It typically involves a number of interventions like identification of customer requirements cross functional teams selection of suppliers based on quality and use of a variety of technical scientific methods to enhance analysis and process management methods TQM also involves a multiple stakeholder philosophy which values community customers and employees equally Implicit in this philosophy are values of teamwork and collaborationThere is little doubt that when implemented properly TQM can have a dramatic impact on the performance and culture of an organization jacket 189 pp.