* Foreword from the Chair of The Construction Clients Group - the only body dedicated to all clients of the construction industry. * Provides a user-friendly model of engagement for clients * Covers a wide range of client types - from prisons to supermarkets . Num Pages: 328 pages, 64 illustrations. BIC Classification: TNK. Category: (P) Professional & Vocational. Dimension: 242 x 172 x 17. Weight in Grams: 716. . 2006. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.

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Bibliographic Details

Title: Understanding the Construction Client
Publisher: John Wiley and Sons Ltd
Publication Date: 2006
Language: English
ISBN 10: 1405129786
ISBN 13: 9781405129787
Binding: Soft cover
Condition: New

About this title

Synopsis

This book breaks new ground by creating a framework to understand clients’ actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients’ businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that ‘buildings are not about building but about changing and developing the client’. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.

The book offers well-researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these client’s business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client’s perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a user-friendly and practical guide, as well as significant text for academia.

About the Author

David Boyd is Deputy Head of the School of Property & Construction, University of Central England, Birmingham, UK. Ezekiel Chinyio is based at the Univeristy of Wolverhampton, UK.

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