Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

ISBN 10: 0415222710 / ISBN 13: 9780415222716

Published by Routledge, 2001

About this Item

Seller Inventory # mon0000430117

Bibliographic Details

• Title: Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases
• Publisher: Routledge
• Publication Date: 2001
• Language: English
• ISBN 10: 0415222710
• ISBN 13: 9780415222716
• Binding: Hardcover
• Condition: Very Good

About this title

Synopsis

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

About the Author

Jiju Antony, David Preece