Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases
Language: English
Published by Routledge, 2001
- Hardcover
- New
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- Title
- Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases
- Publisher
- Routledge
- Publication year
- 2001
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0415222710
- ISBN 13
- 9780415222716
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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About the Author
Jiju Antony, David Preece
"About the title" may belong to another edition of this title.
California Books
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