Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

ISBN 10: 0415222710 ISBN 13: 9780415222716

Published by Routledge, 2001

Language: English

Condition: New Hardcover

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Bibliographic Details

Title

Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

Publisher

Routledge

Publication Date

2001

Language

English

ISBN 10

0415222710

ISBN 13

9780415222716

Binding

Hardcover

Condition

New

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Synopsis

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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Jiju Antony, David Preece

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