VeriSM - A Service Management Approach for the Digital Age (Hardcover)

Van Haren Publishing

ISBN 10: 9401802408 / ISBN 13: 9789401802406

Published by Van Haren Publishing BV, Zaltbommel, 2017

About this Item

Hardcover. VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture and even the nature of the individual project or service you are working on.Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from inside-out to outside-in by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: How does the organization enable and deliver value? What are the supply chains within an organization that support value delivery? How do the individual capabilities contribute to or support these supply chains to deliver value? VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Seller Inventory # 9789401802406

Bibliographic Details

• Title: VeriSM - A Service Management Approach for the Digital Age (Hardcover)
• Publisher: Van Haren Publishing BV, Zaltbommel
• Publication Date: 2017
• Language: English
• ISBN 10: 9401802408
• ISBN 13: 9789401802406
• Binding: Hardcover
• Condition: new

About this title

Synopsis

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.
Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.

Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand:
 How does the organization enable and deliver value?
 What are the supply chains within an organization that support value delivery?
 How do the individual capabilities contribute to or support these supply chains to deliver value?

About the Author

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners