Vital Signs: Using Time, Cost and Quality Performance Measurements to Chart Your Company's Future

Stephen M Hronec

Language: English

Published by Amacom, 1993

0814450733 / 9780814450734

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"Vital Signs" reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies. This text looks at how to find the facts about a company's performance, and explains every step needed to set up and run highly effective measurement systems. "Vital Signs" demonstrates how to make powerful use of often-misused tools and techniques, such as benchmarking, competitor/market analysis, surveys and focus groups. Example from Federal Express, Motorola, Milliken and others illuminate the author's points. With Action Steps at the end of each chapter, "Vital Signs" show readers how to install truly efficient performance measures that: focus on the customer; improve processes; understand and control costs; and encourage and facilitate change.

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Title
Vital Signs: Using Time, Cost and Quality Performance Measurements to Chart Your Company's Future
Author
Stephen M Hronec
Publisher
Amacom
Publication year
1993
Condition
Good
Binding
Hardback
Language
English
ISBN 10
0814450733
ISBN 13
9780814450734

World of Books Inc

Montgomery, IL, U.S.A.

4-star seller

AbeBooks seller since March 23, 2026

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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

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