Title: Vol. 3 - Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Publisher: Great Little Book
Publication Date: 2014
Language: English
ISBN 10: 0990592340
ISBN 13: 9780990592341
Binding: Soft cover
Condition: New

About this title

Synopsis

This is Volume Three of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.

A Four-Volume Set by Karl W. Palachuk

Who needs Standard Operating Procedures (SOPs)? Everyone!

Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.

When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.

Topics in the 4-book set include:

Getting Started
Finances
Sales
Marketing
Client Management
Employees and H.R.
Company-wide Policies
Technical Support Policies and Procedures
Practical Examples

(Monthly Maintenance, Backup and Disaster Recovery, and more)

About the Author

Karl W. Palachuk is the founder and CEO of a managed service business in Sacramento, CA. He is the founder and co-president of the Sacramento SMB IT Professionals Group and author of several books, including Managed Services in a Month and Service Agreements for SMB Consultants.

Karl has been a featured speaker at conferences and seminars over the last ten years. He is a Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft's Small Business Specialist Advisory Panel.

"About this title" may belong to another edition of this title.

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