When Talking Makes Things Worse!: Resolving Problems When Communication Fails

Introduces a four-step method--strategic communication--for resolving a communication problem

Dr. David Stiebel (pronounced "Steeble")

CBS, ABC, NBC, National Public Radio, Canadian Broadcasting Corporation, Associated Press, United Press International and CNN have tapped him as an on-air correspondent and analyst. The press has called him "an acknowledged wizard at settling feuds," "a master of mediation"--a world renowned negotiation adviser to corporate and government officials. He has consulted to Fortune 500 companies such as Lockheed and Xerox, in addition to teaching at the University of California, Berkeley and guest lecturing at more than a dozen other universities.

According to a UCLA study, managers who took Dr. Stiebel's course scored 98% higher in negotiation skills than their colleagues.

David Horsey (illustrator)

The nationally syndicated award-winning editorial cartoonist and columnist has been featured in The New York Times, The Washington Post, Los Angeles Times, Newsweek, Business Week, and Fortune. His cartoons appear daily in the Seattle Post-Intelligencer.