With specific advice on how to increase the odds of being understood, this work explores the power of strategic talk, talk versus the written word, and verbal stereotypes. It offers suggestions for using the power of talk: asking questions, telling stories and restating what we hear. Num Pages: 183 pages, illustrations. BIC Classification: KJP. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 234 x 160 x 14. Weight in Grams: 298. . 1997. 1st Edition. paperback. . . . . Books ship from the US and Ireland.

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Bibliographic Details

Title: Why Didn't You Say That in the First Place? How to Be Understood at Work (Jossey-Bass Management Series)
Publisher: Jossey-Bass
Publication Date: 1997
Language: English
ISBN 10: 0787903442
ISBN 13: 9780787903442
Binding: Soft cover
Condition: New

About this title

Synopsis

Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way.

You'll discover:
* Why nobody understands you
* Why misunderstanding is normal
* The power of strategic talk
* Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.

About the Author

RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.

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