Winning With Quality: Applying Quality Principles in Product Development (Engineering Process Improvement)

Winning with Quality takes you beyond theory into the real-life application of quality concepts and process improvement in product development. This book was written by three practicing engineers and managers of product development, each with extensive hands-on experience making quality and process improvement techniques work for product development. The authors not only explain quality principles, methods, and tools, but also show how they can be applied in your own quality program. Dozens of real-life examples of what works and what doesn't - taken from the authors' wealth of experience - underscore the concepts they discuss.
Everyone involved in the product development process - whether the product is hardware, software, or a whole system - will learn about process management techniques, process re-engineering methods, teaming methods and skills, policy deployment tools, problem-solving tools, concurrent engineering processes, and many other topics.

John W. Wesner, Ph.D., P.E.,works in the R&D Design Quality Department for Global Business Communication Systems at AT&T Bell Laboratories and is Technical Manager for the department, has more than 30 years of experience as a mechanical design engineer. An acknowledged expert in process improvement techniques, he is a Fellow of the American Society of Mechanical Engineers and has chaired conferences and written numerous articles on the topic.

Jeffrey M. Hiatt works in the R&D Design Quality Department for Global Business Communication Systems at AT&T Bell Laboratories and is a Distinguished Member of the Technical Staff. He has extensive practical experience supporting multiple process management and process re-engineering efforts for product development and manufacturing. Jeff is a member of the American Society for Quality Control, and he provides a "working level" engineer's perspective of quality systems and process improvement.

David C. Trimble, Ph.D.,works in the R&D Design Quality Department for Global Business Communication Systems at AT&T Bell Laboratories. and currently heads the R&D Design Quality Department. He has spent 30 years designing and managing the design of business communication systems.

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