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Condition: New. pp. xvi + 234, Maps 1st Edition.
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Methods for Measuring Quality of Libraries
Language: English
Published by Ess Ess Publications, 2005
ISBN 10: 817000439X ISBN 13: 9788170004394
Condition: New. pp. ix + 298 Figures.
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Methods for Measuring Quality of Libraries
Language: English
Published by Ess Ess Publications, 2005
ISBN 10: 817000439X ISBN 13: 9788170004394
Condition: New. pp. ix + 298 Index 1st Edition.
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Organization of Libraries and Information Centres in 21st Century
Language: English
Published by Ess Ess Publications, 2002
ISBN 10: 8170003369 ISBN 13: 9788170003366
Condition: New. pp. 207 Illus.
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Organization of Libraries and Information Centres in 21st Century
Language: English
Published by Ess Ess Publications, 2002
ISBN 10: 8170003369 ISBN 13: 9788170003366
Condition: New. pp. 207 1st Edition.
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Information Search Pattern in Electronic Environment
Language: English
Published by Ess Ess Publications, 2007
ISBN 10: 8170005124 ISBN 13: 9788170005124
Condition: New. pp. 356 Figures.
-
Methods for Measuring Quality of Libraries
Language: English
Published by Ess Ess Publications, 2005
ISBN 10: 817000439X ISBN 13: 9788170004394
Condition: New. pp. ix + 298.
-
Organization of Libraries and Information Centres in 21st Century
Language: English
Published by Ess Ess Publications, 2002
ISBN 10: 8170003369 ISBN 13: 9788170003366
Condition: New. pp. 207.
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Future Librarianship in Knowledge Society
Language: English
Published by Ess Ess Publications, 2008
ISBN 10: 8170005132 ISBN 13: 9788170005131
Condition: New. pp. 480 Figures, Illus.
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Information Search Pattern in Electronic Environment
Language: English
Published by Ess Ess Publications, 2007
ISBN 10: 8170005124 ISBN 13: 9788170005124
Condition: New. pp. 356 Index 1st Published.
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Ict Application in Academic Library Management: Festschrift Volume in Honour of Dr. T.p.o. Nasirudheen
Language: English
Published by Ess Ess Publications, 2018
ISBN 10: 819360749X ISBN 13: 9788193607497
Condition: New.
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Ict Application in Academic Library Management: Festschrift Volume in Honour of Dr. T.p.o. Nasirudheen
Language: English
Published by Ess Ess Publications, 2018
ISBN 10: 819360749X ISBN 13: 9788193607497
Condition: New.
-
Future Librarianship in Knowledge Society
Language: English
Published by Ess Ess Publications, 2008
ISBN 10: 8170005132 ISBN 13: 9788170005131
Condition: New. pp. 480 Index 1st Published.
-
Information Search Pattern in Electronic Environment
Language: English
Published by Ess Ess Publications, 2007
ISBN 10: 8170005124 ISBN 13: 9788170005124
Condition: New. pp. 356.
-
Condition: New. pp. xviii + 412.
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Future Librarianship in Knowledge Society
Language: English
Published by Ess Ess Publications, 2008
ISBN 10: 8170005132 ISBN 13: 9788170005131
Condition: New. pp. 480.
-
Ict Application in Academic Library Management: Festschrift Volume in Honour of Dr. T.p.o. Nasirudheen
Language: English
Published by Ess Ess Publications, 2018
ISBN 10: 819360749X ISBN 13: 9788193607497
Condition: New.
-
Research on Library Computerisation
Language: English
Published by Ess Ess Publications, 2006
ISBN 10: 8170004780 ISBN 13: 9788170004783
Condition: New. pp. 562 Illus., Maps.
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Research on Library Computerisation
Language: English
Published by Ess Ess Publications, 2006
ISBN 10: 8170004780 ISBN 13: 9788170004783
Condition: New. pp. 562, Maps.
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Redefining Academic Libraries in the Knowledge Society
Language: English
Published by Ess Ess Publications, 2014
ISBN 10: 8170007305 ISBN 13: 9788170007302
Condition: New. pp. 435.
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Organisation of Libraries in 21st Century
Language: English
Published by Ess Ess Publications, New Delhi, 2002
ISBN 10: 8170003369 ISBN 13: 9788170003366
N.A. Condition: New. ISBN:8170003369.
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Redefining Academic Libraries in the Knowledge Society
Language: English
Published by Ess Ess Publications, 2014
ISBN 10: 8170007305 ISBN 13: 9788170007302
Condition: New. pp. 435.
-
Redefining Academic Libraries in the Knowledge Society
Language: English
Published by Ess Ess Publications, 2014
ISBN 10: 8170007305 ISBN 13: 9788170007302
Condition: New. pp. 435.
-
Methods for Measuring Quality of Libraries
Language: English
Published by Ess Ess Publications, New Delhi, 2005
ISBN 10: 817000439X ISBN 13: 9788170004394
N.A. Condition: New. ISBN:817000439X.
-
Research on Library Computerisation
Language: English
Published by Ess Ess Publications, 2006
ISBN 10: 8170004780 ISBN 13: 9788170004783
Condition: New. pp. 562.
-
Information Access Management and Exchange in the Technology Age 2003
Language: English
Published by Ess Ess Publications, New Delhi, 2003
ISBN 10: 8170003547 ISBN 13: 9788170003540
N.A. Condition: New. ISBN:8170003547.
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Information Search Pattern in Electronic Environment
Language: English
Published by Ess Ess Publications, New Delhi, 2007
ISBN 10: 8170005124 ISBN 13: 9788170005124
N.A. Condition: New. ISBN:9788170005124.
-
Future Librarianship in Knowledge Society
Language: English
Published by Ess Ess Publications, New Delhi, 2008
ISBN 10: 8170005132 ISBN 13: 9788170005131
N.A. Condition: New. ISBN:9788170005131.
-
Methods for Measuring Quality of Libraries
Language: English
Published by Ess Ess Pub, New Delhi, 2005
ISBN 10: 817000439X ISBN 13: 9788170004394
Hardbound. Condition: As New. New. Contents Preface. 1. Introduction. 2. Marketing of library and information products and services. 3. Quality concepts in libraries. 4. Total quality management. 5. Quality standards and libraries. 6. Service quality. 7. Library evaluation and performance measurement. 8. Methods for collection of data. 9. Methods for analysis of data. 10. SERVQUAL a scale for measuring service quality. 11. LibQUAL an instrument for measuring library quality. 12. Library quality a review. 13. Quality of libraries case studies. Bibliography. Index. The libraries have transformed drastically from the storehouses of books to the powerhouses of knowledge and information since the middle of 20 century. The information and communication technology which is responsible for this revolution has drastically changed the organization management and functioning of modern libraries. The very existence of library is fully dependent on the satisfaction of users. Therefore libraries are now more concerned about the library customers their satisfaction the quality of libraries and information products and services and their proper marketing. A user is satisfied when the library is able to rise to his/her expectations or meet the actual needs. The library and information professionals have to properly understand the customers what they want how they want it and when they want the documents or information from a library. So the library has to consider the individuality of the customers responsiveness of staff and the relationship of the customer with the library very seriously as it effects the quality of library products and services heavily. Every library exists to satisfy the needs of the customers and aims to achieve hundred percent customer satisfaction however they may be some discrepancy between what libraries provide and what the customers actually need. This mismatch results from the failure of the library to meet customer needs and from the unrealistic expectations of customers. Therefore it is necessary to have some system through which the customer needs are heard and these must be used to improve the quality of the libraries. There are several methods or tools or techniques to measure control and improve the quality of a library. The quality can be perceived from the organizational level or user level or both but the perceptions of the library users is most important as the quality of a library has been defined as the gap between the expectations and perceptions of users about the library. The main objective of writing this book is to make the practicing librarians acquainted with the various methods of measuring the quality of libraries. This book will also be useful to researchers students and faculties of library and information science. 298 pp.
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Ict application in academic library management
Language: English
Published by Ess Ess Publications, New Delhi, 2018
ISBN 10: 819360749X ISBN 13: 9788193607497
N.A. Condition: New. ISBN:9788193607497.
