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Paperback. Condition: Very Good. 120 pages. There has been considerable debate in India about the quality of public servi ce delivery. Various governments have attempted in recent years to improve deliv ery systems. This study examines 31 such efforts. Focusing on specific innovatio ns in service delivery across India, the study identifies common factors underly ing their success. In doing so, it highlights the efficacy of six instruments to improve service delivery-fostering competition, simplifying transactions, restr ucturing agency processes, decentralization, building broad political support fo r program delivery, and strengthening accountability mechanisms.…