Ed Horrell (83 results)

Hardback. Condition: Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Paperback. Condition: Good. "Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference -- and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service -- such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more -- Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose.to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy -- and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company -- and a better way of life.".…

Hardback. Condition: Very Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Condition: very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Hardback. Condition: Very Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Hardback. Condition: Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Paperback. Condition: Good. "Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference -- and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service -- such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more -- Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose.to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy -- and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company -- and a better way of life.".…

Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

Condition: Very Good. hardcover 100% of proceeds go to charity! May have signs of use, wear and minor cosmetic defects.

Paperback. Condition: Very Good. Special Edition. Minimal wear to cover. Pages clean and binding tight. shelf wear. bumped edges. Paperback.

Hardcover. Condition: As New. Very nice unused book.

Hardcover. Condition: Good. Book in Good condition.

Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Soft cover. Condition: Very Good. 1st Edition. 45pp. Signed and dated by the 4 authors. Signed by Author(s).

Condition: new.

Condition: Good. : Descubre cómo la amabilidad puede transformar la cultura de tu empresa y mejorar el servicio al cliente. Ed Horrell, experto en atención al cliente, te muestra cómo construir relaciones duraderas con tus empleados para que ellos, a su vez, ofrezcan un servicio excepcional y compasivo a tus clientes. A través de ejemplos inspiradores de empresas como L.L.Bean y Nordstrom, este libro te guiará para implementar valores de dignidad, respeto y cortesía en todos los niveles de tu organización, lo que se traducirá en clientes leales y una empresa más próspera. EAN: 9780814473078 Tipo: Libros Categoría: Negocios y Economía Título: The Kindness Revolution Autor: Ed Horrell Editorial: Amacom Books Idioma: en Páginas: 198 Formato: tapa dura.…

Condition: As New. Unread book in perfect condition.

Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780567086587.

Condition: New.

Condition: New.

Paperback or Softback. Condition: New. The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service. Book.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: New.

Hardcover. Condition: Good. No Jacket. 1st Edition. 1st Printing of the 1958 HUP 1st Edition Thus. Edited, with introduction and critical commentary, by Joseph Horrell, in 2 volumes, sold only as a set. Both Volumes are securely bound (no gutter splitting, although gauze is beginning to show between a few pages to Vol I), contain numerous margin notations some in pencil and some discreetly in ink which do not impact text, and very slight slant. Covers are clean and bright, with rubbing at the corners, shelving bumping and mild fraying to Vol I headband and Vol II tail, and still-crisp gilt lettering at the spine. An affordable academic edition for the Swift scholar. (Please see Seller images - space limits posting images of Vol I only), Pre-ISBN. ShiroBooks, independent bookseller, takes pride in accurate descriptions, careful wrapping and safe shipping. ADDITIONAL CHARGE MAY APPLY IF SHIPPED OUTSIDE CONTINENTAL US; CONTACT SHIROBOOKS PRIOR TO ORDERING or for more information, details or photos.…

Condition: New.

Hardcover. Condition: Good. No Dust Jacket. 2 small book, 804 pages total. Ex-university library marks, light wear; pages toned; sound bindings; good shape. No jackets. Quantity Available: 1. Category: Poetry; Inventory No: 216261.

Hardcover. Condition: Very Good. Very Good Dust Jacket. 2nd Printing. Small 4to 9" - 11" tall; 198 pages; Mylar Cover on dust jacket. Dust Jacket shows No wear of usage. Book Tight. Text is clean, no markings seen.