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Eskova (7 results)
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eskova
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Condition: new. Pages: 176 Language: Russian. Rabota nad klientskim servisom - postojannyj protsess, prervat kotoryj nevozmozhno, ved klienty obraschajutsja k produktam ili uslugam snova i snova. Kniga postroena na unikalnom opyte sovershenstvovanija klientskogo servisa v IT, telekommunikatsijakh, AZS i v onlajn-obuchenii, priobretennom komandoj avtorov v techenie bolee chem 20-letnej praktiki.Avtory opisyvajut printsipy postroenija i bazovye osnovy upravlenija klientskim servisom, predstavljajut prostye i effektivnye instrumenty, kotorye mozhno vnedrjat v povsednevnuju praktiku srazu posle prochtenija. Privedennye primery iz praktiki pomogut ponjat, pochemu dlja uspekha biznesa vazhno naladit i postojanno podderzhivat kachestvennyj klientskij servis, i kak eto pomogaet povysit prodazhi cherez ukreplenie lojalnosti.V knige predlozheny universalnye shablony dolzhnostnykh instruktsij i formul dlja rascheta pokazatelej, a takzhe detalnye rekomendatsii po postroeniju s nulja i effektivnomu upravleniju klientskim servisom, nezavisimo ot masshtaba i sfery dejatelnosti.Izdanie adresovano sobstvennikam i top-menedzheram kompanij, a takzhe spetsialistam ljubogo urovnja, zainteresovannym v povyshenii kachestva vzaimodejstvija s klientami. 9785446142095.
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Condition: Buone. Condizioni dell'esterno: Buone Condizioni dell'interno: ingiallite da fattore tempo.
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Orfoepicheski, slovar russkogo, azyka: Proiznoshenie, udarenie, gramaticheskieformy-
Published by Moskau, 1988, 1988
ISBN 10: 5200003156 ISBN 13: 9785200003150
Seller: Versandantiquariat Kerzemichel, Wittenberge, Germany
Seller rating 5 out of 5 stars
702 S., 8°, Oln, Goldprägung auf Rücken und Deckel, innen nachgedunkelt, in Russischer Sprache, gut, über 1000 g.
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Kratkij slovar trudnostej russkogo yazyka. Grammaticheskie formy. Udarenie
Publication Date: 1994
Seller: ISIA Media Verlag UG | Bukinist, Leipzig, Germany
Seller rating 5 out of 5 stars
Hardcover/Hardback. Condition: Good. Kratkij slovar trudnostej russkogo yazyka. Grammaticheskie formy. Udarenie.
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Hardcover. Condition: Good. In Russian. Eskova, Lidia Mikhailovna. Decembrists. Moscow: 1975. All images are for identification of editions only. Several books of the same edition may be available. Please feel free to request photos of available books.SKU6928683.
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Hardcover. Condition: Good. In Russian. Eskova, Lidia Mikhailovna. A. S. Pushkin. Moscow: 1975. All images are for identification of editions only. Several books of the same edition may be available. Please feel free to request photos of available books.SKU6928684.
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Formal'naya model' russkoy morfologii. In Russian /Formal Model of Russian Morphology
Published by Moscow, 1971
Hardcover. Condition: Good. In Russian. Eskova, Natalya Alexandrovna. Formal Model of Russian Morphology. Moscow: 1971. All images are for identification of editions only. Several books of the same edition may be available. Please feel free to request photos of available books.SKU6782289.
