Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
hardcover. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .
Seller: HPB-Emerald, Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Language: English
Published by Wiley & Sons, Incorporated, John, 1999
ISBN 10: 047132728X ISBN 13: 9780471327288
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Language: English
Published by Wiley & Sons, Incorporated, John, 1999
ISBN 10: 047132728X ISBN 13: 9780471327288
Seller: Better World Books: West, Reno, NV, U.S.A.
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller: HPB-Red, Dallas, TX, U.S.A.
hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Language: English
Published by John Wiley & Sons, Incorporated, New York, NY, U.S.A., 1992
ISBN 10: 0471552062 ISBN 13: 9780471552062
Seller: Top Notch Books, Tolar, TX, U.S.A.
First Edition
Hard Cover. Condition: Very Good. Dust Jacket Condition: Very Good. 1st Printing. Jacket has light edgewear. Boards have only minor shelfwear. Pages are clean, text has no markings, binding is sound. Size: 8vo - 7¾" - 9¾" Tall.
Paperback. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Seller: HPB-Diamond, Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Seller: The Maryland Book Bank, Baltimore, MD, U.S.A.
First Edition
paperback. Condition: Very Good. 1st Edition. Used - Very Good.
Language: English
Published by Wiley & Sons, Incorporated, John, 1997
ISBN 10: 0471161365 ISBN 13: 9780471161363
Seller: Better World Books, Mishawaka, IN, U.S.A.
First Edition
Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller: HPB-Emerald, Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Seller: HPB Inc., Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Language: English
Published by New York, Wiley 1992, 1992
ISBN 10: 0471552062 ISBN 13: 9780471552062
Seller: The Warm Springs Book Company, Fremont, CA, U.S.A.
First Edition
Hardcover. Dust Jacket Included. First Edition. Hardback, 1st Edition, Near Fine in Near Fine DJ; 8vo., 262 pages. 0.0 0.0 0.0.
Condition: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail.
Language: English
Published by Wiley & Sons, Incorporated, John, 1994
ISBN 10: 0471943509 ISBN 13: 9780471943501
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Language: English
Published by John Wiley & Sons 07/04/1997, 1997
ISBN 10: 0471161365 ISBN 13: 9780471161363
Seller: Bahamut Media, Reading, United Kingdom
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
Language: English
Published by Wiley & Sons, Incorporated, John, 1994
ISBN 10: 047194243X ISBN 13: 9780471942436
Seller: Better World Books Ltd, Dunfermline, United Kingdom
First Edition
Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Language: English
Published by Wiley & Sons, Incorporated, John, 1997
ISBN 10: 0471012882 ISBN 13: 9780471012887
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Language: English
Published by Wiley & Sons, Incorporated, John, 1997
ISBN 10: 0471012882 ISBN 13: 9780471012887
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller: Gulf Coast Books, Cypress, TX, U.S.A.
paperback. Condition: New.
Seller: Ammareal, Morangis, France
US$ 6.90
Quantity: 1 available
Add to basketHardcover. Condition: Bon. Ancien livre de bibliothèque avec équipements. Edition 1992. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 1992. Ammareal gives back up to 15% of this item's net price to charity organizations.
Seller: Pink Casa Antiques, Frankfort, KY, U.S.A.
Hardcover. Condition: Very Good. hardcover with dust jacket, tight, pages clear and bright, shelf and edge wear, corners bumped, small dust jacket edge tear at corner, packaged in cardboard box for shipment, tracking on U.S. orders.
Language: English
Published by Wiley Press/John Wiley & Sons, New York, NY, 1986
ISBN 10: 0471839531 ISBN 13: 9780471839538
Seller: 100POCKETS, Berkeley, CA, U.S.A.
First Edition
Hardcover. Condition: New. Dust Jacket Condition: New. 1st Edition. Text/NEW & Bright. Collectible 1986 First Edition, 1st Printing. Silver embossed blue linen boards/Fine. DJ/Fine. Analysis of quality control, as a team process, in the service industry. Review of implementation, value analysis & differences between quality team & quality circle concepts. Detailed sample cases drawn from Paul Revere Insurance Co, where author Patrick L. Townsend (1941 - 2010) served as Director of Quality Team Central --- contributing to saving the firm some $8.5 million dollars!!! 189 pgs, 9 chapters: 1, Getting Started; 2, Quality is Everybody's Business; 3, Value Analysis; 4, Quality Teams; 5, Virtue is not Necessarily Its Own Reward; 6, Change in Corporate Culture; 7, Quality Has Value; 8, Listening Down --- And Out; and 9, Adopting Theory & Adapting Practice, followed by Appendix.
Language: Spanish
Published by Ediciones Paidos Iberica, 1994
ISBN 10: 8475099777 ISBN 13: 9788475099774
Seller: Hamelyn, Madrid, M, Spain
Condition: Muy bueno. : Este libro explora el concepto de calidad en acción, ofreciendo una visión práctica y aplicable al ámbito empresarial. A través de sus 304 páginas, presenta estrategias y herramientas para implementar sistemas de control de calidad efectivos. Escrito con un estilo ágil y atractivo que mezcla estudios de casos con divertidos ejemplos y útiles consejos, este libro supone un innovador enfoque del proceso de calidad que acaba evitando tanto las jergas exclusivistas como las fórmulas estereotipadas tras las cuales tienden a refugiarse muchos ejecutivos. EAN: 9788475099774 Tipo: Libros Categoría: Negocios y Economía Título: Calidad en acción Autor: Patrick L. Townsend| Joan E. Gebhardt Editorial: Ediciones Paidos Iberica Idioma: es-ES Páginas: 304 Formato: tapa blanda.
Seller: Southampton Books, Sag Harbor, NY, U.S.A.
First Edition
Hardcover. Condition: Like New. Dust Jacket Condition: Like New. First Edition. First Edition, First Printing (Full Number Line). Not price-clipped ($24.95 price intact). Published by John Wiley, 1997. Octavo. Navy boards stamped in gold. Book is like new; clean with no writing or names. Sharp corners and spine straight. Binding tight and pages crisp. Dust jacket is like new with very light shelf wear. An excellent copy of this guide in leadership and how to obtain it. 254 pages. ISBN: 9780471012887. 100% positive feedback. 30 day money back guarantee. NEXT DAY SHIPPING! Excellent customer service. Please email with any questions or if you would like a photo. All books packed carefully and ship with free delivery confirmation/tracking. All books come with free bookmarks. Ships from Southampton, New York.
Seller: AwesomeBooks, Wallingford, United Kingdom
Paperback. Condition: Very Good. Quality in Action: Ninety-three Lessons in Leadership, Participation and Measurement This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
Paperback. Condition: Collectible-Very Good. 'An important book-and one that2s just plain fun to read.This book is gem!'ndash;ndash;Tom Peters 'The rational person2s guide to BS-less quality improvement. It2s a must read.'ndash;ndash;Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before-by two of the nation2s leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley).