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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Seller: Goodwill Southern California, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
Condition: good.
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Condition: good. This book is in good condition, with minimal signs of wear and tear.
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Hands Across the Water
First Edition
Condition: Good. 1st. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Hands Across the Water
First Edition
Condition: Very Good. 1st. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Customer-base Audit : The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Condition: New.
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The Customer-Base Audit The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
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The Customer-Base Audit
Language: English
Published by Wharton Digital Press, US, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Paperback. Condition: New. As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent reflecting on the fact that these revenues are generated by actual customers-the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base. A customer-base audit is a systematic review of the buying behavior of a firm's customers using data captured by its transaction systems. It will help you answer questions such as: -- How healthy is your customer base? How realistic are your growth objectives? -- How do your customers differ in terms of their behavior and value? -- How has the quality of your customers changed over time? -- What changes in customer behavior lie behind period-to-period changes in firm performance? -- What is important to your high-value customers? Which products help you acquire and retain your best customers? Fader, Hardie, and Ross present five "lenses" through which an executive can address questions like those above. The answers are often lurking in various parts of the organization, but it is rare to find all the relevant analyses in one place, let alone performed on a regular basis (as an audit should be). Yet without such a basic, systematic understanding of the foundations of the firm's primary source of cash flow, how can executives make informed decisions? Fader, a Wharton professor, is the author of Customer Centricity and coauthor of The Customer Centricity Playbook, both of which have helped businesses radically rethink how they relate to customers. In this first step of the journey, Fader, Hardie, and Ross assist leaders in gaining a fundamental understanding of their customers' buying behavior-and thus their company as a whole.
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Customer-base Audit : The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Condition: As New. Unread book in perfect condition.
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Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
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The Diary of an Artillery Officer: The First Canadian Divisional Artillery on the Western Front
Seller: Benjamin Books, Ottawa, ON, Canada
Seller rating 5 out of 5 stars
Trade Paperback. Condition: Near Fine.
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The Diary of an Artillery Officer: The 1st Canadian Divisional Artillery on the Western Front (Paperback or Softback)
Language: English
Published by Dundurn Group (CA) 6/24/2011, 2011
ISBN 10: 1459700406 ISBN 13: 9781459700406
Paperback or Softback. Condition: New. The Diary of an Artillery Officer: The 1st Canadian Divisional Artillery on the Western Front. Book.
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Bambi 8 x 10 Still 1942 Hardie Albright, Stan Alexander, Peter Behn
Published by Walt Disney, 1957
Photograph
Soft cover. Condition: NF. B-Spec-32. An original NF 8 x 10 still. 1957 re-release. Size: 8" x 10". Photographic Image.
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Bambi 8 x 10 Still 1942 Hardie Albright, Stan Alexander, Peter Behn
Published by Walt Disney, 1957
Photograph
Soft cover. Condition: NF. B-Spec-39. An original NF 8 x 10 still. 1957 re-release. Size: 8" x 10". Photographic Image.
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A descriptive catalogue of the permanent collection of netsuke and related carvings from Japan
Language: English
Published by City of Bristol Museum & Art Gallery, 1981
ISBN 10: 0900199156 ISBN 13: 9780900199158
Seller: Clevedon Community Bookshop Co-operative, Clevedon, United Kingdom
Seller rating 5 out of 5 stars
Soft cover. Condition: Good. All of our books without an ISBN number (normally pre-1970 in date) are described individually in detail. Books with an ISBN number (this one included) are all offered for sale in good condition or better: some may be in very good, near fine, or fine condition. If the condition is critical to your decision to purchase, then please contact us and we will let you know our view of its condition. If the book is very heavy, we will may need to contact you before completion of purchase to advise you of extra postage costs.
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The Customer-Base Audit
Language: English
Published by Wharton Digital Press, US, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
US$ 26.49
Free Shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New. As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent reflecting on the fact that these revenues are generated by actual customers-the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base. A customer-base audit is a systematic review of the buying behavior of a firm's customers using data captured by its transaction systems. It will help you answer questions such as: -- How healthy is your customer base? How realistic are your growth objectives? -- How do your customers differ in terms of their behavior and value? -- How has the quality of your customers changed over time? -- What changes in customer behavior lie behind period-to-period changes in firm performance? -- What is important to your high-value customers? Which products help you acquire and retain your best customers? Fader, Hardie, and Ross present five "lenses" through which an executive can address questions like those above. The answers are often lurking in various parts of the organization, but it is rare to find all the relevant analyses in one place, let alone performed on a regular basis (as an audit should be). Yet without such a basic, systematic understanding of the foundations of the firm's primary source of cash flow, how can executives make informed decisions? Fader, a Wharton professor, is the author of Customer Centricity and coauthor of The Customer Centricity Playbook, both of which have helped businesses radically rethink how they relate to customers. In this first step of the journey, Fader, Hardie, and Ross assist leaders in gaining a fundamental understanding of their customers' buying behavior-and thus their company as a whole.
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The Diary of an Artillery Officer: The 1st Canadian Divisional Artillery on the Western Front
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.
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An Exposure of the Spy System Pursued in Glasgow, During the Years 1816-17-18-19 and 20
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
US$ 27.54
Free Shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New.
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The Diary of an Artillery Officer
Language: English
Published by Dundurn Group Ltd, CA, 2011
ISBN 10: 1459700406 ISBN 13: 9781459700406
Paperback. Condition: New.
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Softcover. Condition: Fine. Stiff unmarked book, about new. ; 6.14 X 0 X 9.25 inches; 224 pages; The diary highlights innovative Canadian artillery tactics (e. G. , precise creeping barrages and counter-battery fire pioneered at Vimy Ridge) , coordination with infantry, logistical challenges, and the intensity of shellfire. Bick's entries are more descriptive than typical terse War Diaries, offering insights into planning, movements, casualties, and the artillery's contribution to breaking German resistance. The editor (Bick's son) adds contextual commentary, explanations of technical terms, and background on Canadian artillery advancements, making it accessible for general readers. Foreword by military historian Brian Reid. (Grok).
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Selected Poems
Language: English
Published by Bloodaxe Books Ltd 2011-02-28, 2011
ISBN 10: 1852248904 ISBN 13: 9781852248901
US$ 9.63
US$ 20.84 shipping
Ships from United Kingdom to U.S.A.Quantity: 10 available
Add to basketPaperback. Condition: New.
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The Diary of an Artillery Officer: The 1st Canadian Divisional Artillery on the Western Front
Language: English
Published by Amberley Publishing, UK, 2011
ISBN 10: 1445602709 ISBN 13: 9781445602707
Seller: CARDINAL BOOKS ~~ ABAC/ILAB, London -- Birr, ON, Canada
Seller rating 5 out of 5 stars
Soft cover. Condition: Near Fine. Softcover. Clean, tight, and unmarked. very neat -- a sound and handsome copy. Illustrated.
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The Diary of an Artillery Officer: The 1st Canadian Divisional Artillery on the Western Front.
Language: English
Published by Amberley Publishing. Gloucesterrshire., 2011
ISBN 10: 1445602709 ISBN 13: 9781445602707
Seller: Richard Peterson-Bookseller, Kingston, ON, Canada
Seller rating 5 out of 5 stars
First Edition
Soft cover. Condition: Very Good. 1st Edition. This bright card cover book has very, very light wear on the cover corners. The contents are clean & unmarked, the binding is tight.
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US$ 17.34
US$ 21.52 shipping
Ships from United Kingdom to U.S.A.Quantity: 1 available
Add to basketPaperback. Condition: Very Good. 0904461904. booklet, clean bright copy.
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CHINESE CERAMICS The India Connection
Language: English
Published by City and Council of Bristol, Bristol, 1982
US$ 20.78
US$ 18.40 shipping
Ships from United Kingdom to U.S.A.Quantity: 1 available
Add to basketStapled Card. Condition: As New. Dust Jacket Condition: No. 48pp. 39 b&w illustrations. Dedication on the title page and various notes throughout, by Peter Hardie.
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Language: English
Published by Wharton School Press, 2022
ISBN 10: 161363160X ISBN 13: 9781613631607
Condition: New.
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An Exposure of the Spy System Pursued in Glasgow, During the Years 1816-17-18-19 & 20: With Copies of the Original Letters, &c. &c. &c. of Andrew Hardie
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
US$ 26.37
US$ 16.11 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. In.
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US$ 29.36
US$ 13.45 shipping
Ships from United Kingdom to U.S.A.Quantity: 2 available
Add to basketPaperback. Condition: Brand New. 218 pages. 8.50x5.50x0.60 inches. In Stock.
