Horrell (Over 1,200 results)

Hardback. Condition: Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Paperback. Condition: Good. "Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference -- and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service -- such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more -- Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose.to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy -- and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company -- and a better way of life.".…

Hardback. Condition: Very Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Condition: Very Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Hardback. Condition: Good. Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.…

Paperback. Condition: Good. "Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference -- and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service -- such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more -- Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose.to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy -- and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company -- and a better way of life.".…

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. Emigrating to New Zealand: An Independent Guide This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condition: Good. As he teetered on a narrow rock ledge a yak's bellow short of the stratosphere, with a rubber mask strapped to his face, a pair of mittens the size of a sealion's flippers, and a drop of two kilometres below him, it's fair to say Mark Horrell wasn't entirely happy with the situation he found himself in. He had been an ordinary hiker who had only read books about mountaineering. When he signed up for an organised trek in Nepal with a group of elderly ladies, little did he know that ten years later he would be attempting to climb the world's highest mountain. But as he travelled across the Himalayas, Andes, Alps and East Africa, following in the footsteps of the pioneers, he dreamed up a seven-point plan to gain the skills and experience which could turn a wild idea into reality. Funny, incisive and heartfelt, his journey provides a refreshingly honest portrait of the joys and torments of a modern-day Everest climber. Praise for Mark Horrell's other books: This account, of his successful attempt to climb Everest from the North side, has elevated him and his writing to a whole new level . Every gasp of thin air, every ankle-wrenching pain, is included in Horrell's narrative. - Customer review, The Chomolungma Diaries Mark is a very engaging writer: honest, humorous, with wonderful descriptions of the environment and captivating tales of the trails. - Customer review, The Chomolungma Diaries A compelling read with no smoke and mirrors, just a whole lot of truth, hard work, and humility. Great book - Customer review, The Chomolungma Diaries Breathtaking, fascinating, insightful and honest. He has a fantastic attitude towards his climbing, the most important point being, it's not getting to the top, it's living to try it again, and enjoying the amazing privilege of being able to do it in the first place. - Customer review, Thieves, Liars and Mountaineers Dry wit and sharp observation made this an excellent read. Lovely descriptions of the mountains. Looking forward to the next one. - Customer review, Thieves, Liars and Mountaineers Horrell is a very descriptive, self-deprecating, witty writer . The prose is breezy and light and the story moves along briskly. Highly recommended. - Customer review, Thieves, Liars and Mountaineers Mark's books are beautifully written, very humorous and you feel like you are there experiencing the mountain. - Customer review, Denali Nights As usual Mark's writing manages to be both lively and down-to-earth. Strongly recommended - Customer review, Denali Nights.…

Paperback. Condition: Fair. As he teetered on a narrow rock ledge a yak's bellow short of the stratosphere, with a rubber mask strapped to his face, a pair of mittens the size of a sealion's flippers, and a drop of two kilometres below him, it's fair to say Mark Horrell wasn't entirely happy with the situation he found himself in. He had been an ordinary hiker who had only read books about mountaineering. When he signed up for an organised trek in Nepal with a group of elderly ladies, little did he know that ten years later he would be attempting to climb the world's highest mountain. But as he travelled across the Himalayas, Andes, Alps and East Africa, following in the footsteps of the pioneers, he dreamed up a seven-point plan to gain the skills and experience which could turn a wild idea into reality. Funny, incisive and heartfelt, his journey provides a refreshingly honest portrait of the joys and torments of a modern-day Everest climber. Praise for Mark Horrell's other books: This account, of his successful attempt to climb Everest from the North side, has elevated him and his writing to a whole new level . Every gasp of thin air, every ankle-wrenching pain, is included in Horrell's narrative. - Customer review, The Chomolungma Diaries Mark is a very engaging writer: honest, humorous, with wonderful descriptions of the environment and captivating tales of the trails. - Customer review, The Chomolungma Diaries A compelling read with no smoke and mirrors, just a whole lot of truth, hard work, and humility. Great book - Customer review, The Chomolungma Diaries Breathtaking, fascinating, insightful and honest. He has a fantastic attitude towards his climbing, the most important point being, it's not getting to the top, it's living to try it again, and enjoying the amazing privilege of being able to do it in the first place. - Customer review, Thieves, Liars and Mountaineers Dry wit and sharp observation made this an excellent read. Lovely descriptions of the mountains. Looking forward to the next one. - Customer review, Thieves, Liars and Mountaineers Horrell is a very descriptive, self-deprecating, witty writer . The prose is breezy and light and the story moves along briskly. Highly recommended. - Customer review, Thieves, Liars and Mountaineers Mark's books are beautifully written, very humorous and you feel like you are there experiencing the mountain. - Customer review, Denali Nights As usual Mark's writing manages to be both lively and down-to-earth. Strongly recommended - Customer review, Denali Nights.…

Hardcover. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

paperback. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .

Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.