James Samperi (20 results)

Condition: good. This is a pre-loved book that shows moderate signs of wear from previous reading. You may notice creases, edge wear, or a cracked spine, but it remains in solid, readable condition. Please note: -May include library or rental stickers, stamps, or markings. -Supplemental materials e.g., CDs, access codes, inserts are not guaranteed. -Box sets may not come with the original outer box. If it does, the box will not be in perfect condition. Your satisfaction is our top priority! If you have any questions or concerns about your order, please don't hesitate to reach out. Thank you for shopping with us and supporting small businessâ"happy reading.…

Condition: New.

Paperback. Condition: New. Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking as a driver for organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber revolutionize industries and win loyal followers? They started here. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that work.Customer-Driven Transformation shows how to instill an outside-in approach to strategy, moving away from management that's technology, marketing or resource optimization-led, towards being customer-inspired and experimental with innovation. It is a practical guide for any business to lead a transformational programme and use design thinking to change how services are created, ensuring they are expertly designed, elegant in use and advance in customer-mindedness. With ground-breaking case studies from the likes of E.On Energy, Hyundai Motor Company and Bupa, this cutting-edge book will empower companies to take control of customer experience and deliver long-lasting and impactful change. Focusing on one of the hottest management topics, it is an inspiring read for any business leader to understand how to reinvent their value proposition, gain market share and win customers.…

Softcover. Condition: Very Good. Volume 109, Number 6. Pictorial blue wrappers. 357-420pp. Light foxing on page edges, spine age-toned, very good being Larry Lieberman's copy with his printed address torn from an envelope taped onto contents page. Contributions by Denise Levertov, John Logan, Tom Clark, John Woods, Thomas McGrath, Edward Dorn, Barry Spacks, Etta Blum, James L. Weil, John Ingwersen, Louise Gluck, Frank Samperi, Laurence Lieberman, Hayden Carruth, Donald W. Baker, Robert Sward, and Philip Legler.…

Condition: New.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: New. Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking as a driver for organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber revolutionize industries and win loyal followers? They started here. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that work.Customer-Driven Transformation shows how to instill an outside-in approach to strategy, moving away from management that's technology, marketing or resource optimization-led, towards being customer-inspired and experimental with innovation. It is a practical guide for any business to lead a transformational programme and use design thinking to change how services are created, ensuring they are expertly designed, elegant in use and advance in customer-mindedness. With ground-breaking case studies from the likes of E.On Energy, Hyundai Motor Company and Bupa, this cutting-edge book will empower companies to take control of customer experience and deliver long-lasting and impactful change. Focusing on one of the hottest management topics, it is an inspiring read for any business leader to understand how to reinvent their value proposition, gain market share and win customers.…

Condition: New. pp. 216.

Condition: New. In English.

Condition: New.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: Brand New. 200 pages. 9.25x6.25x0.50 inches. In Stock.

Paperback. Condition: New. Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking as a driver for organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber revolutionize industries and win loyal followers? They started here. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that work.Customer-Driven Transformation shows how to instill an outside-in approach to strategy, moving away from management that's technology, marketing or resource optimization-led, towards being customer-inspired and experimental with innovation. It is a practical guide for any business to lead a transformational programme and use design thinking to change how services are created, ensuring they are expertly designed, elegant in use and advance in customer-mindedness. With ground-breaking case studies from the likes of E.On Energy, Hyundai Motor Company and Bupa, this cutting-edge book will empower companies to take control of customer experience and deliver long-lasting and impactful change. Focusing on one of the hottest management topics, it is an inspiring read for any business leader to understand how to reinvent their value proposition, gain market share and win customers.…

Paperback. Condition: New. Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking as a driver for organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber revolutionize industries and win loyal followers? They started here. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that work.Customer-Driven Transformation shows how to instill an outside-in approach to strategy, moving away from management that's technology, marketing or resource optimization-led, towards being customer-inspired and experimental with innovation. It is a practical guide for any business to lead a transformational programme and use design thinking to change how services are created, ensuring they are expertly designed, elegant in use and advance in customer-mindedness. With ground-breaking case studies from the likes of E.On Energy, Hyundai Motor Company and Bupa, this cutting-edge book will empower companies to take control of customer experience and deliver long-lasting and impactful change. Focusing on one of the hottest management topics, it is an inspiring read for any business leader to understand how to reinvent their value proposition, gain market share and win customers.…

Softcover. Condition: Fine. First edition. Wrappers. Folio. [28] pp. Foreword by Max Kozloff, edited by Jack Sonenberg and designed by Rudi Bass. Folio. Textured paper wrappers with French flaps. Fine. Limited to 100 copies. This copy is un-numbered. A collection of poems by David Antin, Paul Blackburn, Robert Bly, Robert Creeley, Robert Duncan, Clayton Eshleman, Anthony Hecht, Stanley Kunitz, Denise Levertov, Walter Lowenfels, Joel L. Oppenheimer, Allen Planz, Jerome Rothenberg, Frank Samperi, Gilbert Sorrentino, Charles Stein, Tony Towle, and James Wright.…

Softcover. Condition: Fine. First edition. Wrappers. Folio. [28] pp. Foreword by Max Kozloff, edited by Jack Sonenberg and designed by Rudi Bass. Folio. Textured paper wrappers with French flaps. Fine. Limited to 100 copies. This copy is un-numbered. A collection of poems by David Antin, Paul Blackburn, Robert Bly, Robert Creeley, Robert Duncan, Clayton Eshleman, Anthony Hecht, Stanley Kunitz, Denise Levertov, Walter Lowenfels, Joel L. Oppenheimer, Allen Planz, Jerome Rothenberg, Frank Samperi, Gilbert Sorrentino, Charles Stein, Tony Towle, and James Wright.…

Paperback. Condition: Brand New. 200 pages. 9.25x6.25x0.50 inches. In Stock. This item is printed on demand.

Condition: New. PRINT ON DEMAND pp. 216.

Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking as a driver for organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber revolutionize industries and win loyal followers They started here. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that work.Customer-Driven Transformation shows how to instill an outside-in approach to strategy, moving away from management that's technology, marketing or resource optimization-led, towards being customer-inspired and experimental with innovation. It is a practical guide for any business to lead a transformational programme and use design thinking to change how services are created, ensuring they are expertly designed, elegant in use and advance in customer-mindedness. With ground-breaking case studies from the likes of E.On Energy, Hyundai Motor Company and Bupa, this cutting-edge book will empower companies to take control of customer experience and deliver long-lasting and impactful change. Focusing on one of the hottest management topics, it is an inspiring read for any business leader to understand how to reinvent their value proposition, gain market share and win customers.…

Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Transform your company s value proposition by using design thinking to instigate organizational change and create winning services with this actionable guide.Service design is the activity of utilizing resources and people to build and sustain se.…