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K Hoffman John Bateson (62 results)
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Services Marketing: Concepts, Strategies, & Cases
Language: English
Published by Cengage Learning (edition 5), 2016
ISBN 10: 1285429788 ISBN 13: 9781285429786
Hardcover. Condition: Very Good. 5. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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Managing Services Marketing : Text and Readings
Language: English
Published by Cengage South-Western, 1998
ISBN 10: 0030225191 ISBN 13: 9780030225192
Condition: Good. 4th. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Services Marketing: Concepts, Strategies, & Cases
Language: English
Published by South-Western College Pub (edition 4), 2010
ISBN 10: 1439039399 ISBN 13: 9781439039397
Hardcover. Condition: Very Good. 4. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Services Marketing
Language: English
Published by Cengage South-Western, 2010
ISBN 10: 0538476451 ISBN 13: 9780538476454
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Services Marketing, International Edition
Language: English
Published by South-Western College Pub 08/09/2010, 2010
ISBN 10: 0538476451 ISBN 13: 9780538476454
Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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Services Marketing : Concepts, Strategies, and Cases
Language: English
Published by Cengage South-Western, 2016
ISBN 10: 1285429788 ISBN 13: 9781285429786
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Services Marketing : Concepts, Strategies, and Cases
Language: English
Published by Cengage South-Western, 2016
ISBN 10: 1285429788 ISBN 13: 9781285429786
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Services Marketing, International Edition
Language: English
Published by South-Western College Publishing, 2010
ISBN 10: 0538476451 ISBN 13: 9780538476454
Softcover. Condition: Bon. Livre un peu vrillé. Pages cornées. Edition 2010. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Book slightly twisted. Dog-eared pages. Edition 2010. Ammareal gives back up to 15% of this item's net price to charity organizations.
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hardcover. Condition: VeryGood. A copy that may have been read, very minimal wear and tear. May have a remainder mark.
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INTERNATIONAL EDITION---Services Marketing : Concepts, Strategies, and Cases, 4th edition
Language: English
Published by South-Western, Div of Thomson Learning, 2011
ISBN 10: 0538476451 ISBN 13: 9780538476454
Paperback. Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book.
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Paperback. Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book.
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Services Marketing: Concepts, Strategies, & Cases
Language: English
Published by Cengage Learning (edition 6), 2023
ISBN 10: 0357718305 ISBN 13: 9780357718308
Paperback. Condition: Fair. 6. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.
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Services Marketing: Concepts, Strategies, & Cases
Language: English
Published by Cengage Learning (edition 6), 2023
ISBN 10: 0357718305 ISBN 13: 9780357718308
Paperback. Condition: Very Good. 6. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Services Marketing: Concepts, Strategies, & Cases
Language: English
Published by South-Western College Pub (edition 3), 2005
ISBN 10: 0324319967 ISBN 13: 9780324319965
Hardcover. Condition: Very Good. 3. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Services Marketing Concepts St
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Services Marketing: Concepts, Strategies, & Cases
Seller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good.
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Services Marketing Concepts, Strategies and Cases
Language: English
Published by South-Western, Cengage Learning, Andover, 2009
ISBN 10: 1844808130 ISBN 13: 9781844808137
Condition: BUONO USATO. INGLESE Coperta illustrata a colori e con lievi irregolarità da fattore tempo ai margini. Buono stato interno, tagli regolari e pagine perfettamente salde alla costa. Libro completamente fruibile, con tabelle, figure ed illustrazioni in nero nel testo, numero pagine 646 (XXII, 624); da segnalare: alcune pagine con sottolineature e/o segni a matita.
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Hardcover. Condition: New. 100% BRAND NEW ORIGINAL US HARDCOVER STUDENT 5th Edition / Mint condition / Never been read / ISBN-13: 9781285429786 / Shipped out in one business day with free tracking. book.
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Condition: MOLTO BUONO. NOTA:Firma a penna blu al frontespizio. / Milano, Apogeo cm.19x23,5, pp.XVIII-366, brossura con copertina figurata. Collana PerCorsi Aziendali. In questo libro, i due autori fanno il punto sul tema del marketing dei servizi. Il volume è diviso in tre parti e gli argomenti trattati sono: comprendere il consumatore di servizi; comprendere la gestione dei servizi; comprendere il fornitore di servizi; l'ambiente fisico, il personale nelle attività dei servizi, strategie di comunicazione, politiche dei prezzi, la soddisfazione dei clienti, la qualità del servizio, il recupero del servizio.
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paperback. Condition: Good. 6th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Services Marketing B&w
Language: English
Published by Cengage Learning EMEA, 2009
ISBN 10: 1473709121 ISBN 13: 9781473709126
Condition: New.
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paperback. Condition: New. 6th Edition. Ships in a BOX from Central Missouri! UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Condition: New.
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Services Marketing B&w
Language: English
Published by Cengage Learning EMEA, 2009
ISBN 10: 1473709121 ISBN 13: 9781473709126
Condition: As New. Unread book in perfect condition.
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Services Marketing BandW
Language: English
Published by Cengage Learning EMEA, GB, 2009
ISBN 10: 1473709121 ISBN 13: 9781473709126
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
US$ 92.46
Free Shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New. This new international edition of Services Marketing provides an up-to-date and comprehensive overview of the services marketing industry focusing strongly on customer satisfaction, service quality and customer service. Building on the seminal work of Hoffman and Bateson, the authors provide an excellent combination of real-world case studies and service marketing theory ideal for students and practitioners alike.
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Services Marketing B&W
Language: English
Published by Cengage Learning EMEA 2009-04-15, 2009
ISBN 10: 1473709121 ISBN 13: 9781473709126
US$ 73.95
US$ 20.43 shipping
Ships from United Kingdom to U.S.A.Quantity: 10 available
Add to basketPaperback. Condition: New.
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Condition: As New. Unread book in perfect condition.
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Services Marketing B&w
Language: English
Published by Cengage Learning EMEA, 2009
ISBN 10: 1473709121 ISBN 13: 9781473709126
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
US$ 77.33
US$ 19.78 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New.
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Services Marketing B&w
Language: English
Published by Cengage Learning EMEA, 2009
ISBN 10: 1473709121 ISBN 13: 9781473709126
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
US$ 85.06
US$ 19.78 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: As New. Unread book in perfect condition.
