Padilla Ingrid (15 results)

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.

Taschenbuch. Condition: Neu. Neuware - Every IT department has ServiceNow. Few are actually supported by it. Most organizations buy the platform and never close the gap between owning a license and running a genuinely efficient service. Tickets pile up in inconsistent categories. SLA targets were copied from a template nobody validated. Notifications train everyone to ignore their inbox. The CMDB was declared 'done' once and never trusted since. AI features sit half-configured because no one agreed what problem they were supposed to solve. ServiceNow Excellence closes that gap -- deliberately, in sequence, one decision at a time. This isn't a button-by-button user manual, and it won't go stale the next time ServiceNow renames a menu. Every recommendation in this book is anchored to ITIL 4, the methodology ServiceNow was built to express. Tooling changes with every release. The method doesn't. That's the difference between advice that survives your next platform upgrade and advice that expires with it. Inside, you'll get a complete, practical operating model for IT service delivery, including: - Incident, change, and request management workflows that actually reduce cycle time -- and the ITIL practices behind each one- How to build SLA targets from your own historical data instead of an arbitrary, aspirational template- Notification design that reaches the right person with a clear next action, instead of flooding everyone's inbox- A knowledge base practice that turns every resolved ticket into a reusable asset instead of a repeated investigation- Productivity KPIs, trend detection through problem management, and analytics leadership will actually use- Exactly which AI features are free in your instance today, which require a paid tier, and how to sequence adoption so you get real value instead of shelfware- A lean, use-case-driven path to a CMDB you can actually trust- Governance for apps, integrations, and Integration Hub 'spoke' automations -- with concrete scenarios -- before sprawl sets in- A concrete 90-day roadmap that takes every chapter from idea to daily habitWho this book is for: IT service managers, ServiceNow administrators and architects, ITSM/ITIL practitioners, and IT directors who are tired of a platform that feels like it's fighting them instead of working for them -- whether you're standing up ServiceNow for the first time or repairing an instance that's drifted for years. Every chapter closes with a one-page checklist you can actually use in a meeting, and every major topic includes reference tables (KPI definitions, SLA tiers, ITIL practice mappings, AI feature tiers) so this book keeps working as a desk reference long after the first read. The platform is the tool. ITIL is the method. This book is the bridge. Independent educational guide. Not affiliated with, endorsed by, or sponsored by ServiceNow, Inc.…

Condition: New. Print on Demand.

Taschenbuch. Condition: Neu. Neuware.

Condition: New. Print on Demand.

Paperback. Condition: new. Paperback. Every IT department has ServiceNow. Few are actually supported by it. Most organizations buy the platform and never close the gap between owning a license and running a genuinely efficient service. Tickets pile up in inconsistent categories. SLA targets were copied from a template nobody validated. Notifications train everyone to ignore their inbox. The CMDB was declared "done" once and never trusted since. AI features sit half-configured because no one agreed what problem they were supposed to solve. ServiceNow Excellence closes that gap -- deliberately, in sequence, one decision at a time. This isn't a button-by-button user manual, and it won't go stale the next time ServiceNow renames a menu. Every recommendation in this book is anchored to ITIL 4, the methodology ServiceNow was built to express. Tooling changes with every release. The method doesn't. That's the difference between advice that survives your next platform upgrade and advice that expires with it. Inside, you'll get a complete, practical operating model for IT service delivery, including: Incident, change, and request management workflows that actually reduce cycle time -- and the ITIL practices behind each oneHow to build SLA targets from your own historical data instead of an arbitrary, aspirational templateNotification design that reaches the right person with a clear next action, instead of flooding everyone's inboxA knowledge base practice that turns every resolved ticket into a reusable asset instead of a repeated investigationProductivity KPIs, trend detection through problem management, and analytics leadership will actually useExactly which AI features are free in your instance today, which require a paid tier, and how to sequence adoption so you get real value instead of shelfwareA lean, use-case-driven path to a CMDB you can actually trustGovernance for apps, integrations, and Integration Hub "spoke" automations -- with concrete scenarios -- before sprawl sets inA concrete 90-day roadmap that takes every chapter from idea to daily habitWho this book is for: IT service managers, ServiceNow administrators and architects, ITSM/ITIL practitioners, and IT directors who are tired of a platform that feels like it's fighting them instead of working for them -- whether you're standing up ServiceNow for the first time or repairing an instance that's drifted for years. Every chapter closes with a one-page checklist you can actually use in a meeting, and every major topic includes reference tables (KPI definitions, SLA tiers, ITIL practice mappings, AI feature tiers) so this book keeps working as a desk reference long after the first read. The platform is the tool. ITIL is the method. This book is the bridge. Independent educational guide. Not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condition: New. Print on Demand.

Paperback. Condition: new. Paperback. Your team already pays for Microsoft 365 Copilot. Most organizations still aren't getting their money's worth from it. Copilot at Work is a practical, no-hype manual for turning Microsoft 365 Copilot into a real daily productivity gain across Word, Excel, PowerPoint, Outlook, Teams, and Power Automate - not just a feature nobody uses after the first month. Inside, you'll find: QUICK IMPLEMENTATION - A 30-60-90 day rollout plan covering licensing, pilot group selection, role-based training, and change management, so your launch avoids the two mistakes that sink most rollouts: licensing everyone on day one, and skipping the content clean-up that determines whether Copilot's answers are actually useful. SECURITY & GUARDRAILS - A complete security assessment checklist covering identity, data oversharing, sensitivity labels, DLP policies, and audit logging, plus industry-specific guidance for financial services, healthcare, legal, and public sector organizations, and a clear incident-response process for when Copilot surfaces something it shouldn't. 48+ REAL USE CASES - At least eight ready-to-use scenarios for each of the six core Microsoft 365 apps, every one including a sample prompt and a realistic daily time-savings estimate: drafting and summarizing in Word, deck-building in PowerPoint, formula and data work in Excel, meeting recaps and channel catch-up in Teams (plus a dedicated section on how Teams itself governs and administers Copilot in meetings), inbox triage in Outlook, and workflow automation in Power Automate. DEPARTMENT PLAYBOOKS - Curated scenario bundles for Finance, HR, Sales, Marketing, Legal, and IT, so you can hand a relevant one-page starting point to each team instead of pointing everyone at the whole book. PROMPTING, HABITS, AND ROI - A framework for writing better prompts, a simple daily routine that compounds into real time savings, and a measurement approach for proving the business case to leadership with an actual before-and-after baseline instead of guesswork. PLUS: illustrative case studies across four industries, role-based guidance for executives through new hires, a glossary, a quick-reference prompt library, and sample templates - an acceptable-use policy, a kickoff email, a pilot feedback survey, and a champion role description - ready to adapt for your own organization. Whether you're an IT leader planning a rollout, a manager trying to get more from a tool your company already bought, or an employee who wants their inbox and to-do list to feel smaller by Friday, this book gives you the checklists, prompts, and playbooks to make that happen - without creating security exposure along the way. Copilot doesn't replace your job. It removes the repetitive parts of it. This book shows you exactly how. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. …

Condition: New. Print on Demand.

Softcover. Condition: Neu.

Paperback. Condition: new. Paperback. Your Domain Controller Is One Alert Away From Being the Next Ransomware HeadlineActive Directory isn't just part of your network - in most breaches, it's the target. And in most organizations, it's the least watched system they own.ADAudit Plus in Practice is the no-fluff implementation guide for turning AD auditing into real security, not just a dashboard nobody checks.Inside: a phased rollout that avoids alert fatigue, the 15 highest-value reports and alerts with real examples, a repeatable framework for killing false positives, behavioral baselining to catch what static rules miss, 5 ready-to-use incident playbooks, named attack techniques mapped to detection, and a 90-day roadmap from "just installed it" to genuinely proactive.Written for IT admins and security teams who want practical, field-tested guidance - not vendor marketing.Stop reacting. Start detecting.Scroll up and grab your copy today. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condition: new. Paperback. Every IT department has ServiceNow. Few are actually supported by it. Most organizations buy the platform and never close the gap between owning a license and running a genuinely efficient service. Tickets pile up in inconsistent categories. SLA targets were copied from a template nobody validated. Notifications train everyone to ignore their inbox. The CMDB was declared "done" once and never trusted since. AI features sit half-configured because no one agreed what problem they were supposed to solve. ServiceNow Excellence closes that gap -- deliberately, in sequence, one decision at a time. This isn't a button-by-button user manual, and it won't go stale the next time ServiceNow renames a menu. Every recommendation in this book is anchored to ITIL 4, the methodology ServiceNow was built to express. Tooling changes with every release. The method doesn't. That's the difference between advice that survives your next platform upgrade and advice that expires with it. Inside, you'll get a complete, practical operating model for IT service delivery, including: Incident, change, and request management workflows that actually reduce cycle time -- and the ITIL practices behind each oneHow to build SLA targets from your own historical data instead of an arbitrary, aspirational templateNotification design that reaches the right person with a clear next action, instead of flooding everyone's inboxA knowledge base practice that turns every resolved ticket into a reusable asset instead of a repeated investigationProductivity KPIs, trend detection through problem management, and analytics leadership will actually useExactly which AI features are free in your instance today, which require a paid tier, and how to sequence adoption so you get real value instead of shelfwareA lean, use-case-driven path to a CMDB you can actually trustGovernance for apps, integrations, and Integration Hub "spoke" automations -- with concrete scenarios -- before sprawl sets inA concrete 90-day roadmap that takes every chapter from idea to daily habitWho this book is for: IT service managers, ServiceNow administrators and architects, ITSM/ITIL practitioners, and IT directors who are tired of a platform that feels like it's fighting them instead of working for them -- whether you're standing up ServiceNow for the first time or repairing an instance that's drifted for years. Every chapter closes with a one-page checklist you can actually use in a meeting, and every major topic includes reference tables (KPI definitions, SLA tiers, ITIL practice mappings, AI feature tiers) so this book keeps working as a desk reference long after the first read. The platform is the tool. ITIL is the method. This book is the bridge. Independent educational guide. Not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condition: new. Paperback. Your team already pays for Microsoft 365 Copilot. Most organizations still aren't getting their money's worth from it. Copilot at Work is a practical, no-hype manual for turning Microsoft 365 Copilot into a real daily productivity gain across Word, Excel, PowerPoint, Outlook, Teams, and Power Automate - not just a feature nobody uses after the first month. Inside, you'll find: QUICK IMPLEMENTATION - A 30-60-90 day rollout plan covering licensing, pilot group selection, role-based training, and change management, so your launch avoids the two mistakes that sink most rollouts: licensing everyone on day one, and skipping the content clean-up that determines whether Copilot's answers are actually useful. SECURITY & GUARDRAILS - A complete security assessment checklist covering identity, data oversharing, sensitivity labels, DLP policies, and audit logging, plus industry-specific guidance for financial services, healthcare, legal, and public sector organizations, and a clear incident-response process for when Copilot surfaces something it shouldn't. 48+ REAL USE CASES - At least eight ready-to-use scenarios for each of the six core Microsoft 365 apps, every one including a sample prompt and a realistic daily time-savings estimate: drafting and summarizing in Word, deck-building in PowerPoint, formula and data work in Excel, meeting recaps and channel catch-up in Teams (plus a dedicated section on how Teams itself governs and administers Copilot in meetings), inbox triage in Outlook, and workflow automation in Power Automate. DEPARTMENT PLAYBOOKS - Curated scenario bundles for Finance, HR, Sales, Marketing, Legal, and IT, so you can hand a relevant one-page starting point to each team instead of pointing everyone at the whole book. PROMPTING, HABITS, AND ROI - A framework for writing better prompts, a simple daily routine that compounds into real time savings, and a measurement approach for proving the business case to leadership with an actual before-and-after baseline instead of guesswork. PLUS: illustrative case studies across four industries, role-based guidance for executives through new hires, a glossary, a quick-reference prompt library, and sample templates - an acceptable-use policy, a kickoff email, a pilot feedback survey, and a champion role description - ready to adapt for your own organization. Whether you're an IT leader planning a rollout, a manager trying to get more from a tool your company already bought, or an employee who wants their inbox and to-do list to feel smaller by Friday, this book gives you the checklists, prompts, and playbooks to make that happen - without creating security exposure along the way. Copilot doesn't replace your job. It removes the repetitive parts of it. This book shows you exactly how. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. …