Penni Mcleanconner (2 results)

Condition: New. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to imple.

Condition: New. Offers an outline for utilities, government agencies and power generators for educating consumers on conservation, better resource management, and a smaller carbon footprint. This book offers strategies for creating, delivering and maximizing demand-side ma.