9783030924607 - Creating a Customer Experience-centric Startup: a Step-by-step Framework (business Guides on the Go) by Suwelack, Thomas; Stegemann, Manuel; Ang, Feng Xia (31 results)
Language: English
Published by Springer, 2023
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Language: English
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Paperback. Condition: New. 2022 ed. This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activiti…es. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book:· Provides a clear step-by-step guide to create a customer experience-centric company · Introduces most impactful tools that managers can use to successfully complete every step of our framework· Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context.
Language: English
Published by Springer, 2023
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Published by Springer Nature Switzerland AG, CH, 2023
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Published by Springer 2/3/2023, 2023
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Paperback or Softback. Condition: New. Creating a Customer Experience-Centric Startup: A Step-By-Step Framework. Book.
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Paperback. Condition: new. Paperback. This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activi…ties. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book: Provides a clear step-by-step guide to create a customer experience-centric company Introduces most impactful tools that managers can use to successfully complete every step of our framework Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Language: English
Published by Springer, 2023
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Published by Springer, 2023
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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Language: English
Published by Springer, 2023
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Language: English
Published by Springer, 2023
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Language: English
Published by Springer, 2023
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Language: English
Published by Springer, 2023
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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Suwelack, Thomas Thomas Suwelack, Manuel Stegemann, Feng Xia Ang,
Language: English
Published by Springer, 2023
- Softcover
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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Language: English
Published by Springer 2023-02-03, 2023
- Softcover
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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Language: English
Published by Springer, 2023
- Softcover
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Paperback. Condition: Brand New. 169 pages. 8.27x5.83x0.40 inches. In Stock.
Language: English
Published by Springer, 2023
- Softcover
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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Language: English
Published by Springer, 2023
- Softcover
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Condition: New. 1st ed. 2022 edition NO-PA16APR2015-KAP.
Language: English
Published by Springer Nature Switzerland AG, Cham, 2023
- Softcover
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Paperback. Condition: new. Paperback. This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activi…ties. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book: Provides a clear step-by-step guide to create a customer experience-centric company Introduces most impactful tools that managers can use to successfully complete every step of our framework Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
Language: English
Published by Springer Nature Switzerland AG, CH, 2023
- Softcover
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Paperback. Condition: New. 2022 ed. This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activiti…es. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book:· Provides a clear step-by-step guide to create a customer experience-centric company · Introduces most impactful tools that managers can use to successfully complete every step of our framework· Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context.
Language: English
Published by Springer, Berlin|Springer International Publishing|Springer, 2023
- Softcover
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Condition: New. This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today s dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the star.
Language: English
Published by Springer, 2023
- Softcover
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Language: English
Published by Springer Nature Switzerland AG, CH, 2023
- Softcover
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Paperback. Condition: New. 2022 ed. This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activiti…es. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book:· Provides a clear step-by-step guide to create a customer experience-centric company · Introduces most impactful tools that managers can use to successfully complete every step of our framework· Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context.
Language: English
Published by Springer, Springer International Publishing, 2023
- Softcover
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Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as th…e start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success.The following are the main contributions of this book: Provides a clear step-by-step guide to create a customer experience-centric company Introduces most impactful tools that managers can use to successfully complete every step of our framework Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context.
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Published by Springer, 2023
- Softcover
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Taschenbuch. Condition: Neu. Creating a Customer Experience-Centric Startup | A Step-by-Step Framework | Thomas Suwelack (u. a.) | Taschenbuch | Business Guides on the Go | xvii | Englisch | 2023 | Springer | EAN 9783030924607 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen…[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Language: English
Published by Springer, 2023
- Softcover
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Paperback. Condition: Brand New. 169 pages. 8.27x5.83x0.40 inches. In Stock. This item is printed on demand.
Language: English
Published by Springer International Publishing Feb 2023, 2023
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer…experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success.The following are the main contributions of this book: Provides a clear step-by-step guide to create a customer experience-centric company Introduces most impactful tools that managers can use to successfully complete every step of our framework Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context 172 pp. Englisch.
Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Language: English
Published by Springer, 2023
- Softcover
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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Business Guides on the Go)
Language: English
Published by Springer, 2023
- Softcover
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